Terms and Conditions

By making a reservation you are entering into a legal rental contract with Stratos commerce – Varna Ltd., and therefore agree to and are bound by Stratos commerce – Varna Ltd. terms and conditions.

RelaxInVarna.com (RelaxInVarna Apartments) is property of Stratos commerce – Varna Ltd., EIK 103747026:

Booking, Stay and Payment

  • Rates are established in days, weeks or months, depending on the length of the stay and the number of guests. These prices include accommodation plus other facilities like water, electric power and internet as well as bed-linen, towels, kitchen towels, clean sheets and towels during the stay and previous cleaning of the apartment.
  • Taxes, charges, and the value-added tax are included in the accommodation rental price.
  • Deposit of 30% is required after booking. It should be made via Bank Transfer within 3 working days after reservation. The rest payment (70% of the agreed accommodation price) is due for payment on the check-in day after the guest`s arrival, and the guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards) in the property.
  • With the Self Check – in option *, the rest payment has to be made no later than 15 days before the arrival to the property. After the rest payment has been received, RelaxInVarna Apartments shall send a written confirmation by email.
  • Please note that the booking will not be confirmed until RelaxInVarna Apartments has received the pre-payment amount and you have received a confirmation email from us.
  • Minimum stay – 2 days, Minimum stay for Christmas and New Year- 3 days
  • Pets are allowed in some of the apartments. A daily fee applies. A refundable check-out deposit is required.
  • If you add additional people, days, or pets with prior approval to your reservation, additional charges may apply.
  • High chair or crib only on request according to availability
  • In case of emergency unlocking, a € 10 fee applies. In case of using locksmith’s service, it will be paid by the guest.
  • Cleaning the apartment, supplying with kitchen and bath/ toilet supplies, changing the bed linen and towels – once a week.

Cancellation

  •  The reservation can be canceled only in writing (by email). The cancellation is effective only from the day when RelaxInVarna Apartments received such a cancellation notice.
  • If the booking is canceled or changed:
  1. more than 15 calendar days before the check-in date, the paid deposit will be refunded (within 7 working days) to the client or the booking can be carried over to a different period, if the client so desires;
  2. less than 15 but more than 7 calendar days before the check-in date there will be a charge for one-night stay;
  3. less than 7 calendar days before the check-in date, or in case of failure to check-in, the guest will be charged the full amount for the deposit ( 30 % of the reservation amount).
  • The booking is maintained until midnight at the same day. Please inform us in case of late check-in.
  • Cancellations due to weather will receive no refunds or rebates.

Check-in and Check-out policy

  • Check-in time is from 3 pm (15.00) till 8 pm (20.00)
  • Earlier check-in is possible only if the apartment is available /the home does not have another Guest’s departure scheduled for the same day. 
  • Early arrival can be arranged without an additional fee.
  • This option is only available within 10 days of arrival but must be arranged in advance and cannot be added on the day of arrival.
  • A surcharge of € 10 applies for check-in after 8 pm (20.00) and must be paid in cash on arrival.
  • To check in, a guest will be required to present an ID to the owner of the property. At the time of checking, a guest is to sign on the registration card confirming that the personal data they provided is true and accurate. This represents an agreement for the property to provide services to the guest on the terms and conditions set forth in the Property Policy.
  • If you will use the Self Check – in option, a few days prior to arrival and after full payment of your reservation, RelaxInVarna Apartments will send the written description which will include a short movie and way to access into your vacation home.
  • Check- out time is always before 11 am / 11.00 in the morning.
  • A late check-out can only be arranged for an additional fee if the home does not have another guest’s arrival schedule. This option must be arranged in advance and cannot be added on the day of departure.
  • In case of delayed check-out, the payment will be collected from the guest as follows:
  1. if less than 3 hours after the check-out time, an hourly payment of 10% of the room rate per day;
  2. if more than 3 but less than 6 hours (from 12 am to 5 pm / 12.00 – 17.00), 50% of the room rate;
  3. if more than 6 hours after the check-out time (after 5 pm / 17.00) , the full rate per day.
  • A charge for luggage, left for late pick up- € 5 (the late pick up is possible till 3 pm / 15.00)
  •  On the day of your departure , it is very easy for Self Check – out. Leave the keys on the table! Take all your luggage downstairs and close the apartment door and especially the downstairs door behind you. Please left the property in a condition that would not require excessive or additional cleaning.

*Self Check-in means that guests can access the property using a key lockbox, smart lock, keypad any time after the check-in time on their arrival date.

Security Deposit

  • A security deposit is required for some of the apartments as the guest will be notified before reservation is done.
  • All breakages, losses or damage are payable by the guest.
  • They can be deducted from the security deposit(if applicable) but however, the deposit shall not limit the guest’s liability.
  • The security deposit must be paid by cash or money transfer. It will be reimbursed on the day of the departure if there is nothing broken or missing.

Apartment’s Regulations

Reservation General Terms and Conditions

  • Please respect the apartment
  • Please, utilize the apartment and all the furniture and equipment by default as intended.
  • Please, turn/ switch off all the electrical appliances (iron, oven, hobs) which could be a cause of fire, also the heaters/ coolers before leaving the apartment.
  • Please, observe the rules of the Neighbor’s association in the building
  • Parties, loud music, shouting and other noisy events are not acceptable.
    Quiet hours:
    – From Monday till Friday: between 22.00 and 9.00;
    – Saturday and Sunday: between 23.00 and 10.00;
  • Excessive noise, smoking, littering or dropping cigarette butts in public areas of the building (staircase, entrance, hallways, elevator etc.) are not allowed.
  • In the event of a complaint from neighbors or police interaction because of violation of the rules above or any antisocial behavior will conduct a termination of the stay without any refund or compensation, regardless of the period for which the apartment for short term rent has been rented.
  • In case of emergency unlocking, a € 10 fee applies. In case of using locksmith’s service, it will be paid by the guest.
  • Smoking is not permitted in any property managed by RelaxInVarna Apartments at any time. In the event that a Guest is found to have smoked in the property, the Guest will be contacted and informed of any charges related to the cleaning/deodorizing of the property and all items in the property (i.e carpets, furniture, window treatments, etc).

Number of Guests

  • Full names, mobile numbers, number of guests residing in the apartment during the stay are required when making the reservation.
  • Only the guests, marked in reservation details are allowed to reside in the apartment during the specified reservation.
  • The Rental Agreement may not be assigned to a third party nor shall the property be sublet.
  • Violation of any of the rules above will conduct a termination of the stay without any refund or compensation, regardless of the period for which the apartment for short term rent has been rented.

Basis of Rental

  • No refunds will be given for late arrivals, early departures or unused days of your rental property reservation.
  • Each home comes complete with a fully equipped kitchen including a refrigerator, freezer, oven, range, microwave, dishwasher, toaster, coffee maker, cookware, dishes, glasses, utensils, linens, and towels. Each property also includes an iron, ironing board, and hairdryer. The bath towels, hand towels, and beach towels are provided in each property.
  • That vacation homes are self-catering accommodations. RelaxInVarna Apartments provides complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.

Responsibilities and Claims

Stratos commerce – Varna Ltd. is an independent management company that manages privately owned individual rental properties.

Neither Stratos commerce – Varna Ltd. nor the owner of the apartment could be held liable for direct or indirect damages, losses due to fire, injury, theft or other criminal acts during the guests’ stay in the apartment.

If Stratos commerce – Varna Ltd. is unable to accommodate guests in the booked apartment, due to force majeure, they reserve the right to accommodate guests in an apartment with similar qualities or characteristics.

Confirming the reservation you agree with the policy, rules, and regulations of Stratos commerce – Varna Ltd.

RelaxInVarna Apartments and Stratos commerce – Varna Ltd. will keep confidentially all information for details about the guests, obtained during a stay in the apartments for short rent, a long rent and during the reservation process.

RelaxInVarna Apartments and RelaxinVarna.com is a property of Stratos commerce – Varna Ltd., EIK 103747026

Please, contact us by email or phone if there are any questions.

Phone:  +359 888 742813
              +359 52 602 552
Address: Varna 9000, Bulgaria
               7, Baba Tonka Str.
Email:     [email protected]
               [email protected]
               [email protected]