GDPR Privacy Policy

RelaxInVarna.com is property of Stratos commerce – Varna Ltd., EIK 103747026:

Our Company has created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website.
Stratos commerce – Varna Ltd. is strongly committed to protecting your privacy and complying with your choices.
Stratos commerce – Varna Ltd. recognizes the importance of protecting your privacy, and our Company policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our website.

Our Commitment

  • Your information will be not shared, rented or sold to any third party.
  • We use state-of-the-art security measures to protect your information from unauthorized users.
  • We give you the possibility to control the information that you shared with us (opt-out)

Stratos commerce – Varna Ltd. is committed to processing date in accordance with its responsibilities under the GDPR.

1. Notice

We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is requested when you subscribe to newsletters or other online services.

2. Usage

We use your personal information for the following purposes:

  • To provide you information that will allow you to use our service
  • To automatically customize your documents with your information
  • To send you information regarding RelaxInVarna.com services
  • To send you our promotional offers

Stratos commerce – Varna Ltd. collects the following data provided by the User:

CHAT: used to assist those asking questions related to RelaxInVarna.com services. The data of unregistered users that are received in this way are not reused.

  • Data collected: email.
  • Purpose: To respond to requests for information that the user has made through this channel regarding RelaxInVarna.com services.
  • Justification: based on the consent given to RelaxInVarna.com to provide the help requested by non-registered interested parties. Based on the existing legal relationship in the case of registered users. 

CONTACT form: for addressing queries related to the RelaxInVarna.com services in their different forms (questions, I am moving to a property, I want to rent a property, collaborators or other matters).

  • Data collected: name, surnames, email, subject, message, destination city.
  • Purpose: to respond to requests for information that the user has made through this channel regarding SPOTAHOME services.
  • Justification: based on the provision of the consent, RelaxInVarna.com is entitled to process the data provided by the User through the contact form.

 

WORK WITH US: access to recruitment processes or mailing of a RelaxInVarna.com Curriculum.

  • Data collected: professional area, name, surnames, telephone, email, CV, cover letter, other optional information such as presence on social networks, promotional video.
  • Purpose: management of the User’s candidacy for the published recruitment processes or other vacancies that may arise at RelaxInVarna.com according to their professional profile.
  • Justification: provision of consent by the User.

 

REGISTRATION OF OWNERS/PROPERTIES: management of registration requests received through different channels from those owners who decide to request the services of RelaxInVarna.com.

  • Data collected: name and surnames, ID number, type of rental (entire house or rooms), address of the property, monthly price, months of deposit, months of minimum stay, telephone, email and number of properties managed. Additionally, the billing information will be provided, as well as the rules and other optional data provided by the owner, such as the means of payment admitted, registration times for entry and exit days, smoking, admission of pets, bill expenses or taxes included in the rental price or other optional preferences. Information on their homes.
  • Purpose: to enable the application for the registration of owners, the announcement of their properties on the RelaxInVarna.com website and the subsequent management by owners of their portfolios and contracts.
  • Justification: the legal relationship for the provision of the service.
  • Conservation periods: the data shall be retained for the time necessary for the provision of the service or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing.

 

TENANT REGISTRATION: this enables registration on the RelaxInVarna.com platform by using the Google or Facebook login details.

  • Data collected: the registration and profile data that were previously registered with Google and/or Facebook.
  • Purpose: the registration of users seeking housing.
  • Justification: the legal relationship for the provision of the service.
  • Assignee: we shall provide your details to the owners of the homes that you reserve.
  • Conservation periods: the data will be retained until we find you the house you are looking for or until you request their removal.

 

RESERVATION FORM: to reserve the property you wish to rent.

  • Data collected: city, name, surnames, email, telephone, date of birth, sex, nationality, if you are making the move alone or accompanied, where you will work or study. Data for making payment. Optional data: additional information.
  • Purpose: help the user to reserve the right home for his/her needs.
  • Justification: the legal relationship for the provision of the service.
  • Conservation periods: the data shall be retained until you rent the home you desire or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing.

 

CLIENT BILLING: management of the billing process with landlords and tenants.

  • Data collected: name, surnames, ID or company name, VAT number and bank account number.
  • Purpose: manage billing processes with owners and tenants.
  • Justification: the legal relationship for the provision of the service.
  • Conservation periods: the data shall be retained until the end of the agreement or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing.

 

POST BOOKING SERVICE: for addressing, mediating and resolving possible incidents that may arise during the beginning of the lease contract.

  • Data collected: comments, requests or complaints made by RelaxInVarna.com ‘s own clients.
  • Purpose: address, mediate and resolve possible incidents or problems after the lease of the property and to avoid situations of fraud.
  • Justification: the legal relationship for the provision of the service.
  • Assignee: we will transfer data between owners and tenants for the management of incidents.
  • Conservation periods: the data shall be retained until the end of the agreement or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing.

 

ASK NICELY: service designed to assess the degree of satisfaction of owners and tenants during the life of the contract.

  • Data collected: name, surnames, email, age, nationality and degree of satisfaction.
  • Purpose: to determine the degree of customer satisfaction, address, mediate and resolve possible incidents, problems or bad experiences after the lease of the property.
  • Justification: the legal relationship for the provision of the service.
  • Conservation periods: the data will be retained until the end of the contractual relationship or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing.

 

REVIEWS: user comments that are published on the website and that aim to evaluate the degree of satisfaction throughout their stay at the property advertised on RelaxInVarna.com.

  • Information gathered: name, age range, and review.
  • Objective: to get to know the degree of user satisfaction, and that this may serve as a reference for future users. Likewise, they may be shown on the website itself or other promotional materials.
  • Authorization: the legal relationship for providing the service.
  • Held until: the data will be held until a request for deletion is made on behalf of the applicant.

 

3. Consent

When you provide your personal information, you consent that it can be used for the above purposes and that Stratos commerce – varna Ltd. Is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration.
You may contact us to express your choices at the address provided at the bottom of this page.

4. Access to your information

You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times.

5. Security of information

Stratos commerce – Varna Ltd. is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your date from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

6. Retention of Information

We retain information as long as it is necessary to provide the service requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first.
The information we retain will be handled in accordance with this Privacy Policy. Finally, your date could also be stored for sales statistical purposes.

7. EU and EEA Users’ Right

If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download t erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:

You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purpose, you can opt-out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.

8. What we do with the information you share

Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.

When you register to our website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about RelaxInVarna.com booking confirmation and information about our services. When you book with us, we ask for your personal data and billing address. We use this information only to bill you for your reservation you booked at that time.

9. How to opt-out

We provide users with the opportunity to opt-out from receiving updates on our services, newsletters and other communications from us You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.

10. Does Stratos commerce – Varna Ltd. privacy policy apply to linked websites?

Our Privacy Policy applies solely to information collected on our website.
The Site contains links to web sites of third parties. Stratos commerce – Varna Ltd. is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites.
We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information.
Stratos commerce – Varna Ltd. uses third-party advertising companies to serve our ads on the Site. Please review our Cookies Policy for all details.

11. Changes to this policy

If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.

12. Questions or comments

If you have questions or comments about this Privacy Policy, please email us or write to us at:

Stratos commerce – Varna Ltd.
7, Baba Tonka Str.
9000 Varna
Bulgaria
[email protected]
[email protected]

RelaxInVarna.com is property of Stratos commerce – Varna Ltd., EIK 103747026:
For information about how to contact Stratos commerce – Varna Ltd.
Please visit our contact page: www.relaxinvarna.com or www.stratos-varna.com

April, 2020